www.abakhan.ee online store Terms and Conditions

Valid from September 1, 2016

Eesti keeles | По-русски | In English | Suomeksi | Latviešu | Lietuvių

1. Validity and scope of application

1.1 These terms and conditions apply to all legal transactions between the Buyer (hereafter Buyer), when they shop via the www.abakhan.ee website at the online store and the seller, AS Abakhan Fabrics Eesti (Reg. code 10396312, Rüütli 11, Tartu 51007, Estonia, tel. +372 502 2300, e-mail: info@abakhan.ee, hereafter Vendor).

1.2 In addition to Terms and Conditions, the legal transactions concluded in shopping at the online store, are subject to the laws of the Republic of Estonia.

1.3 Vendor reserves the right to change the Terms and Conditions and the price list, in order to ensure the development of the online store and its best and safest use. The changes in the Terms and Conditions and in the price list take effect the moment they are published at www.abakhan.ee. In case the Buyer completed their order before the changes in the Terms and Conditions were enforced, the Terms and Conditions in effect at the time of the order apply, except when the laws or Terms and Conditions see otherwise.

2. Pricing

2.1. All product prices at the online store are in euros and include the Value Added Tax of 20%.

2.2. Shipping cost is added to the price of the purchased items. It will be calculated in the Buyer's shopping bag after choosing the delivery option. 

2.3. Vendor reserves the right to change prices. In case the order was processed before the price change, the price in effect at the time of the order will apply. 

3. Shopping bag and how to order

3.1. Buyer's shopping bag is created when they click on “Add to Cart”.

3.2. The quantity of items in the Shopping bag can be changed in the box “Quantity”. To purchase the item, click on “checkout”. The Buyer is then transferred to the checkout page.

3.3. You can order as an unregistered guest and also with a registered account. All the fields required on the checkout page have to be filled and the button “Place Order” clicked.

3.4. Fields on the checkout page have to be filled with care, since fast and uninterrupted delivery depends on entering accurate and correct information. Vendor does not take responsibility for unfilled orders or other consequences due to the incorrect data entered by the Buyer.  

3.5. Contract of sale is considered concluded and the order will be processed when it has been placed and the sum of the order total has been transferred to the Vendor's bank account.

3.6. We can send fabric samples upon request. Samples measure approx. 10x10 cm. Sample price is 1 euro per piece and they will be sent to the Buyer using standard delivery and with no extra cost, provided the Buyer's order consists of samples only.

3.7. All fabrics are measured with 0,1 meter accuracy.

3.8. All product photos at the online store are illustrative and may differ from the actual product. Product descriptions at the online store may not be complete.

3.9. Customer service operates on weekdays from 9am to 5 pm. Contact telephone number is +372 502 2300.

3.10. Customer service operates in Estonian, Russian and English.

4. Payment

4.1. In order to make the payment, choose the payment type on the payment information page (bank link, credit card or invoice). Invoice is e-mailed to the Buyer as an order confirmation after placing the order. Buyer must double check whether the data on the invoice matches the order, before making the payment. When electing to pay via the bank link, the Buyer will be transferred to the bank link page after placing the order.

4.2. Types of payment:

4.2.1. Via Bank Direct Payment: Swedbank, SEB, Nordea, Danske, Pohjola, Ålandsbanken, Handelsbanken, S-Pankki

4.2.2. Via credit card: Visa, Master, Maestro

4.2.3. Via by invoice - payment into Vendor's bank account against an invoice. Invoice is sent as an e-mail to the Buyer. Invoice is payable within 3 days from placing the order/invoice issue date. Order will be processed when 100% of the order total has been transferred to Vendor's bank account. The order and invoice are voided automatically in case the payment has not been transferred to Vendor's bank account before invoice due date. In that case Selling by invoice must be chosen and the amount be paid into Vendor's bank account.

4.2.4. Via PayPal. Information: www.paypal.com

4.3. Payment terms:

4.3.1. Payment term advance payment 100% - 100% of the invoice total is paid upon placing the order.

5. Product delivery and shipping

5.1. Suitable delivery method can be chosen when placing the order:

5.1.1 Estonia

5.1.1.1. Itella SmartPost – parcel terminalorders are delivered to the parcel terminal location selected at the time of placing the order. Delivery cost of 2,40 euros is added to the order. The Buyer receives a message about the dispatch via e-mail.  When SmartPost has been selected as a delivery option, the package is delivered to the parcel terminal within 7 working days of receiving the transfer to Vendor's bank account.

5.1.1.2. Omniva parcel terminal – orders are delivered to the parcel terminal location selected at the time of placing the order. Delivery cost of 3,80 euros is added to the order. The Buyer receives a message about the dispatch via e-mail.  When Omniva has been selected as a delivery option, the package is delivered to the parcel terminal within 7 working days of receiving the transfer to Vendor's bank account.

5.1.1.3. DPD Pickup point – orders are delivered to the parcel terminal location selected at the time of placing the order. Delivery cost of 2,45 euros is added to the order. The Buyer receives a message about the dispatch via e-mail.  When DPD Pickup point has been selected as a delivery option, the package is delivered to the parcel terminal within 7 working days of receiving the transfer to Vendor's bank account.

5.1.1.4 Omniva courier – orders are delivered to the address on the order. 5,90 euros delivery cost is added per order. The Buyer receives a message about the dispatch via e-mail. Delivery time is arranged by the courier via phone number given at the time of placing the order. When courier delivery is selected, the items are delivered within 7 working days starting from the moment the payment reached Vendor's bank account. All deliveries are insured until the moment of delivery to the Buyer. Ordered items will be handed over only to the person marked in the order and upon producing a valid ID. Items are given to the Buyer with the delivery order. Before signing the delivery order, the Buyer is advised to check the order package for external damage and to make a note of it in the courier's delivery order. When the Buyer wishes to get a replacement for the courier damaged package, they must contact Vendor at info@abakhan.ee or +372 502 2300.

5.1.1.5 Itella SmartPost courier– orders are delivered to the address on the order. 4,90 euros delivery cost is added per order. The Buyer receives a message about the dispatch via e-mail. Delivery time is arranged by the courier via phone number given at the time of placing the order. When courier delivery is selected, the items are delivered within 7 working days starting from the moment the payment reached Vendor's bank account. All deliveries are insured until the moment of delivery to the Buyer. Ordered items will be handed over only to the person marked in the order and upon producing a valid ID. Items are given to the Buyer with the delivery order. Before signing the delivery order, the Buyer is advised to check the order package for external damage and to make a note of it in the courier's delivery order. When the Buyer wishes to get a replacement for the courier damaged package, they must contact Vendor at info@abakhan.ee or +372 502 2300.

5.1.1.6 DPD courier– orders are delivered to the address on the order. 5.80 euros delivery cost is added per order. The Buyer receives a message about the dispatch via SMS or e-mail. Delivery time is arranged by the courier via phone number given at the time of placing the order. When courier delivery is selected, the items are delivered within 7 working days starting from the moment the payment reached Vendor's bank account. All deliveries are insured until the moment of delivery to the Buyer. Ordered items will be handed over only to the person marked in the order and upon producing a valid ID. Items are given to the Buyer with the delivery order. Before signing the delivery order, the Buyer is advised to check the order package for external damage and to make a note of it in the courier's delivery order. When the Buyer wishes to get a replacement for the courier damaged package, they must contact Vendor at info@abakhan.ee or +372 502 2300.

5.1.2. Latvia

5.1.2.1. Omniva parcel terminal – orders are delivered to the parcel terminal location selected at the time of placing the order. Delivery cost of 2,90 euros is added to the order. The Buyer receives a message about the dispatch via e-mail.  When Omniva has been selected as a delivery option, the package is delivered to the parcel terminal within 12 working days of receiving the transfer to Vendor's bank account.

5.1.2.2. DPD Pickup point – orders are delivered to the parcel terminal location selected at the time of placing the order. Delivery cost of 5,90 euros is added to the order. The Buyer receives a message about the dispatch via e-mail.  When DPD Pickup point has been selected as a delivery option, the package is delivered to the parcel terminal within 7 working days of receiving the transfer to Vendor's bank account.

5.1.2.3. Omniva courier (Baltic) – orders are delivered to the address on the order. 5,90 euros delivery cost is added per order. The Buyer receives a message about the dispatch via e-mail. Delivery time is arranged by the courier via phone number given at the time of placing the order. When courier delivery is selected, the items are delivered within 12 working days starting from the moment the payment reached Vendor's bank account. All deliveries are insured until the moment of delivery to the Buyer. Ordered items will be handed over only to the person marked in the order and upon producing a valid ID. Items are given to the Buyer with the delivery order. Before signing the delivery order, the Buyer is advised to check the order package for external damage and to make a note of it in the courier's delivery order. When the Buyer wishes to get a replacement for the courier damaged package, they must contact Vendor at info@abakhan.ee or +372 502 2300.

5.1.3. Lithuania

5.1.3.1. DPD Pickup point – orders are delivered to the parcel terminal location selected at the time of placing the order. Delivery cost of 6,90 euros is added to the order. The Buyer receives a message about the dispatch via e-mail.  When DPD Pickup point has been selected as a delivery option, the package is delivered to the parcel terminal within 7 working days of receiving the transfer to Vendor's bank account.

5.1.3.2. Omniva courier (Baltic) – orders are delivered to the address on the order. 15,90 euros delivery cost is added per order. The Buyer receives a message about the dispatch via e-mail. Delivery time is arranged by the courier via phone number given at the time of placing the order. When courier delivery is selected, the items are delivered within 12 working days starting from the moment the payment reached Vendor's bank account. All deliveries are insured until the moment of delivery to the Buyer. Ordered items will be handed over only to the person marked in the order and upon producing a valid ID. Items are given to the Buyer with the delivery order. Before signing the delivery order, the Buyer is advised to check the order package for external damage and to make a note of it in the courier's delivery order. When the Buyer wishes to get a replacement for the courier damaged package, they must contact Vendor at info@abakhan.ee or +372 502 2300.

5.1.4. Finland

5.1.4.1. Itella parcel post (Economy) –  orders are delivered to the nearest post office location to the address selected on the order. Delivery cost of 9,60 euros is added to the order. The Buyer receives a message about the dispatch via e-mail. When Parcel post has been selected as a delivery option, the package is delivered to the parcel terminal within 14 working days of receiving the transfer to Vendor's bank account. The Buyer receives a message from the post office about the parcel arrival.

5.1.4.2. Itella SmartPost – orders are delivered to the parcel terminal location selected at the time of placing the order. Delivery cost of 9,60 euros is added to the order. The Buyer receives a message about the dispatch via e-mail. When Smartpost has been selected as a delivery option, the package is delivered to the parcel terminal within 12 working days of receiving the transfer to Vendor bank account.

5.1.5. OTHER COUNTRIES

5.1.5.1. Omniva parcel post

Orders are delivered to the corresponding post office location to the address selected on the order. Ordered items are delivered within 14 working days of receiving the transfer to the vendor's bank account. You will receive a note from the post office about the parcel arrival./p>

19.90 € - Austria, Belgium, Netherlands, Luksembourg, Poland, Sweden, Germany, Slovenia, Denmark, Czech Republic, Hungary

28.90 € - Albania, Alzeria, United States, Armenia, Azerbaijan, Bosnia and Herzegovina, Bulgaria, Gibraltar, Spain, Croatia, Ireland, Israel, Italy, Japan, Canada, Kazakhstan, Greece, Cyprus, Macedonia, Malta, Moldova, Montenegro, Panama, Portugal, France, Roumeenia, Slovakia, United Kingdom, Northen-Ireland, Turkey, Ukraine, Belarus, Vatican

37.90 € - Iceland, Liechtenstein, Norway, Switzerland

43.90 € - Australia, Brazil, Georgia, China, Hong Kong, India, Korea, South-Africa, Serbia, Taiwan, New-Zealand, Russia


5.1.5.2. Omniva courier Europe

Orders are delivered to the address on the order. You will receive a message about the dispatch via e-mail. Ordered items are delivered within 14 working days of receiving the transfer to the vendor's bank account. Delivery time is arranged by the courier via phone number given at the time of placing the order.

27.90 € - Belgium, Czech Republic, Denmark, Poland, Roumeenia, Sweden

29.90 € - Austria, Croatia, Cyprus, Germany, Hungary, Ireland, Luksembourg, Malta, Netherlands

32.90 € - Bulgaria, France, Greece, Italy, Portugal, Spain, Slovakia, Slovenia, United Kingdom

43.90 € - Island, Norway, Switzerland

5.2. In order to avoid delays and errors in delivery, the Buyer is advised to double check their contact details upon placing the order. Vendor and the courier companies are not liable for delays and errors in delivery that occur due to the inaccurate or incorrect data presented by the Buyer at the time of placing the order.

5.3. Items displayed in the online store are usually in stock. Vendor will notify the Buyer via e-mail or telephone within 2 working days of receiving the payment when the item is out of stock and the order cannot be completed and proposes a new delivery time or a chance to replace the item with a product of similar price and quality. In case the Buyer does not want a new or a replacement product, the amount paid to Vendor (including the delivery cost) is refunded within 14 days.

5.4. Shipping is free for purchases over 50 € in Estonia, Latvia, Lithuania and Finland. For other countries, the shipping price is always the same regardless of the purchase amount.

5.5. Customs and import duties

Various customs and import duties may be added when sending goods, which must be paid on the arrival of the parcel in the country of destination. These duties are paid by the receiver of the parcel. As the tax and customs policy may vary greatly in different countries, we recommend you to turn to the local customs or tax board’s representation for additional information.

5.6. 10% discount on purcahes over 100 €.

6. Cancellation before the order is completed

6.1 When Buyer wishes to cancel the order after it was placed and before it has been completed, they must immediately contact Vendor in writing by sending an e-mail to info@abakhan.ee. The e-mail must contain the number of the order to be cancelled and Buyer's contact details (name, surname, date of placing the order, phone number, bank account number).

6.2 When cancellation request reaches Vendor after the order has been completed by Vendor, the cancellation proceeds according to the chapter “Right of withdrawal” in the online store Terms and Conditions.

6.3 Upon cancellation, the paid amount (including delivery cost) is refunded to the Buyer's bank account within 30 days of receiving the cancellation notice.

7. Right of withdrawal/returns

7.1 14-day right of withdrawal is applicable on all orders from the online store.The 14 day term starts from receiving the notice that the product has arrived at parcel terminal or a post office or in the case of courier service, when the package arrives at your address.

7.2 Returned product must be undamaged, complete, in the original packaging and unused. Buyer must open the product package with care and leave it undamaged for the right of withdrawal to apply.

7.3 To request withdrawal, the Buyer must present a withdrawal request to Vendor within 14 days of receiving the item by sending an e-mail to info@abakhan.ee and return the product to Vendor within 14 days of presenting the withdrawal request.

7.4 In case of a withdrawal, Vendor transfers the paid amount back to the Buyer into their indicated bank account within 30 days of receiving the withdrawal request, but no sooner than Vendor has received the returned product.

7.5 Return costs are paid by the Buyer.

7.6 In case it becomes evident that the returned product does not comply with the conditions set in paragraph 7.2 in the online store Terms and Conditions, the money will not be refunded and the returned product will be stored at Vendor. All costs related to storing and returning the product will be covered by the Buyer.

7.7. Measured items cannot be returned, except for when they have a defect.

8. Return of products not conforming to contract terms 

8.1. Vendor is liable for the product that does not conform to contract terms and has defects which appear within 2 years of delivery to the Buyer. 

8.2. Vendor is not responsible for the defects that have occurred after the transfer of goods to the Buyer.

8.3. Buyer must inform Vendor of product nonconformity or flaws within 2 months of discovering the defect by sending an e-mail containing order exchange/refund request form to info@abakhan.ee or calling +372 502 2300.

8.4. If product does not conform to contract terms or has a defect, the Buyer has the right to request the replacement of the product with a conforming product with no defects or to withdraw from the order and return the defective product on the cost of Vendor .

8.5. When returning a defective product, the amount paid for it (including the delivery cost) is transferred to the bank account indicated by the Buyer within 30 days of withdrawing from the order and receiving the withdrawal request.

8.6. In addition to filing claims, the Buyer also has any other statutory rights to seek judicial remedy. 

9. Vendor rights in case of withdrawal

9.1. Vendor has the right to withdraw from the order, if:

9.1.1. Buyer does not pay the invoice on time;

9.1.2. Buyer does not pick up the item on time;

9.1.3. Ordered items are out of stock.

10. Processing of personal data

10.1. The seller has the right to process personal data and orders submitted by the customer in accordance with the applicable legislation to the extent necessary to perform the order placed by the customer in the online shop.

10.2. The principles for processing of personal data is described in the Privacy policy.

11. Liability and force majeure

11.1. Vendor assumes responsibility to the Buyer and the Buyer assumes responsibility to Vendor for damage caused to the other party by violating the current Terms and Conditions pursuant to the instances and extent set in the valid legislation of the Republic of Estonia.

11.2. Vendor is not liable for the damage or delay in delivery to the Buyer when the damage or the delay is caused by a factor Vendor could not affect and that was unforeseen and could not have been foreseen by Vendor (force majeure). 

11.3. Vendor is not liable to the Buyer for the cost of procuring and maintaining the device data communication system necessary for the use of the online store and other expenses related to the use of the online store. 

12. Other conditions

12.1. All other matters not covered by the Terms and Conditions are handled pursuant to legislation in the Republic of Estonia.

12.2. Buyer is responsible for reading the Terms and Conditions.

12.3. When ordering, checking the box “Please confirm your compliance with Terms and conditions” confirms that the Buyer has read, understood and agrees with the Terms and Conditions.